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Please be aware, that during any sale period there may be shipping delays that arise due to the sheer volume of orders processed. Whilst we strive to reduce any delays to our customers during these periods ,sometimes a slight delay is unavoidable. We appreciate your understanding in these periods.

Shipping Costs

Standard UK Delivery – £3.95  2-3 working days (Free on orders over £50)

Standard European Delivery – £6.95 (Free on orders over £100)

Standard U.S Delivery – £14.95 (Free on orders over £150)

Returns Policy

COVID19 Returns Information

During this time, here at Marshall Artist, we understand that returning an item within the standard returns policy terms may be more difficult than usual. For the foreseeable future, our exchange and refund policy will be increased to 120 DAYS from date of purchase to hopefully help in these times.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 28 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Marshall Artist, Unit B4: 1&2, Heywood Distribution Park, Heywood, OL10 2TT.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.