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Returns and refunds

Under our standard policy, you have 14 days to return a full price, unworn item, in the same condition that you received it, and 7 days to return sale items. However, due to Covid-19, we have relaxed our returns policy and you now have 30 days to return a full price item and 14 days to return sale.

To be eligible for a return, your item must be in the original packaging and you must have a receipt or proof of purchase. A fully completed returns form with a reason for the return is also required to process any refund.

If 30 days have passed since you made your purchase (14 days for sale items), unfortunately we can’t offer you a refund or exchange even if the goods are returned unsolicited.

Any item bought via one of our retail partners must be returned to the retailer directly. Unfortunately, any item that has been bought anywhere other than our official website is not eligible for a return.

Several types of goods are exempt from being returned. We cannot accept returns of Gift Cards or perishable goods such as food, flowers, newspapers or magazine. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
There are certain situations where only partial refunds are granted: (if applicable)
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any free gift/item received via website promotion is not returned with purchased items.
• Any item that is returned more than 30 days after delivery (14 days for sale items).
Regrettably, any item that is returned and falls out of the above terms and conditions or if items are sent. you will be required to arrange collection or the cost of returning the goods to you will be deducted from any refunds.
Our returns address is:
Marshall Artist
Unit B4: 1&2
Heywood Distribution Park
Heywood
OL10 2TT.

Any item not in its original condition, damaged or with missing elements not due to our error, cannot be refunded unless it is faulty.

If your purchase comes with a free gift/item as part of any web promotion, then this needs to be returned with your purchased items to be eligible for a refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 28 days.

If you haven’t received a refund after 28 days, please double check your account and check with your bank or credit card company to ensure your refund is not being held by them.

After doing this, if you still have not received your refund then please contact us at info@marshallartist.co.uk

Where is my order?
If your order is missing, please send us an email to info@MarshallArtist@

When can I buy new collections?
We have seasonal drops of new product and so we’re continually uploading new items. Keep an eye on our social media or sign up to our newsletter to keep ahead of the latest drops…

How much is postage?
Our postage fees vary depending on where you live and how quickly you want your package. However, all our postage is calculated and clearly displayed before you’re asked to input your payment details.

Do you ship worldwide?
Yes!

What payment options do you offer?
You can pay by
Visa Debit
Visa
Mastercard
Visa Electron
American Express
Paypal
Google Pay
ApplePay
Klarna
Clearpay
Laybuy

Do you offer discounts?
You can receive 20% off your initial order when you sign up to the Marshall Artist newsletter.

From time to time we also run promotions, offering our loyal customers a discount on purchases or special offers on our site. These offers are mostly via our newsletter but can also come via our social media channels.

Our promo codes are time-sensitive and do not usually include postage, so please make sure you check the terms and conditions for the code before attempting to input it against your order.

Where is the Marshall Artist size guide?
All sizes for our apparel can be found on the Marshall Artist Size Guide

Regrettably, we are unable to offer further sizing information on individual products as our garments come in different fits depending on the style. Where items are intended to be oversized or more fitted, we make every effort to acknowledge this within our product descriptions and our website images are shot to reflect the garment style.

Competition terms and conditions
Competitions are open to all residents of mainland United Kingdom, unless explicitly outlined in the advertisement. The Channel Islands and the Isle of Man are not included. Proof of UK residency may be requested.

We have the right to select an alternative winner if the terms and conditions of the competition have not been met.

Any employees or family members, including partners and common law spouses, of Marshall Artist, 2Squared Agency or any Marshall Artist retail partners are excluded from entry.

Prizes that involve apparel or footwear can only be offered in the sizes offered on the website.
For entrants who are under the age of 18, the details of a parent/guardian must be provided and signed authorisation needs to be granted for the prize to be awarded. Proof of identification will be required for all involved.
We may ask for proof of age and proof of identity to verify that an entrant is genuine.
Launch and closure dates for competition entries are indicated as part of each competition. Any and all entries received before the launch or following the end of the competition are invalid and will not be entered.
Any competitions requiring content submission must be genuine content, wholly owned by the entrant and free from any copyright restrictions or infringements.
Any entry deemed to be incomplete, inaccurate, inaudible, incomprehensible, or has not been received by the deadline is excluded from the competition.

Any expenses incurred in competition submissions are wholly the responsibility of the entrant.

At our sole discretion, we may refuse a prize if it is believed the entry is ineligible, in breach of laws or these terms and conditions. We may also decide to withhold or delay a prize at our discretion.
Any and all decisions made by us are final.
In entering competitions, entrants accept these terms and conditions and release Marshall Artist, 2Squared Agency or any 2Squared Agency brands from any liability by which we are unaware.
Why has my Marshall Artist order been cancelled because of fraud?
To protect our customers from online fraud, we operate the strongest fraud prevention checks available to us via our platform. While this helps in keeping your accounts and card details secure, it also means some payments cannot be processed.

Money is not held by us and is released back to your account by a third party.

Paying by PayPal is often a more secure way to pay due to the additional layers of security it employs to verify user identity. It could also be helpful to check your shipping and billing address are identical before placing your order.

Why has my Marshall Artist order been cancelled by one of your Pay Later partners
Klarna, Clearpay and Laybuy offer pay later credit facilities that require authorisation. Depending on your personal circumstances, authorisation may or may not be granted. You will need to contact the credit company directly for an explanation.

For more information about Klarna policies, please head to Klarna Customer Services

For more information about Clearpay policies, please head to Clearpay Help Centre

For more information about Laybuy policies, please head to Laybuy Help Dashboard
Why are you asking for my ID?
Our stringent security checks are there to protect customers from online fraud. However, this sometimes means payments cannot be processed without further verification.

To assist us with verifying your identity, we may ask for an image of your photographic ID, such as a driving licence or a passport, as well as a copy of the card used to pay for this transaction. Any documents we receive are deleted as soon as we verify your identity and are never shared with any third parties other than the police in the event of genuine fraud. You can of course confirm this verbally with a member of our customer service team who can be contacted

Paying by PayPal is often a more secure way to pay due to the additional layers of security it employs to verify user identity. It could also be helpful to check your shipping and billing address are identical.
Why is my Marshall Artist order cancelled due to being out of stock?
Occasionally, our website fails to keep up with demand for our products and items that are have suddenly become out of stock sometimes appear available to purchase for a short time. On the rare occasions this occurs, we will offer you possible solutions
How do Marshall Artist overshirts fit?
Our overshirts come in a variety of different fabrics and size is very dependent upon an individual garment’s construction. Our size guide on the website is the most accurate reflection of product sizes that we can offer. When we’re aware that the intended fit of an overshirt is likely to be oversized or more fitted, this is reflected in the product description on each individual garment.

Is Marshall Artist true to size?
We work with an extensive team of designers, product developers, manufacturers and quality checkers to ensure that our sizing meets standardised blocks. For complete transparency, we provide detailed size guides on our website.

What is the fit like on Marshall Artist jacket?
Our overshirts come in a variety of different fabrics and size is very dependent upon an individual garment’s construction. Our size guide on the website is the most accurate reflection of product sizes that we can offer. When we’re aware that the intended fit of an overshirt is likely to be oversized or more fitted, this is reflected in the product description on each individual garment.

How can I find out about Marshall Artist promo codes?
From time to time, we offer limited time promotions on certain products. The quickest way to find out about Marshall Artist offers, discounts and sale periods is to subscribe to our newsletter. We also occasionally advertise/offers on our social media accounts. To follow us on Instagram, Facebook or Twitter please see the Icons at the bottom of this page.